Refund policy
Return & Refund Policy
Last updated: March 2026
Thank you for shopping with us! We want you to love what you ordered. If something isn’t right, we’re here to help.
1. Return Eligibility
We accept returns on clothing and apparel items within 30 days of the delivery date, provided the following conditions are met:
∙ The item is unopened and unused
∙ The item is in its original packaging with all tags attached
∙ The item has not been washed, worn, altered, or damaged
Items that do not meet these conditions will not be accepted for return and will be sent back to the customer at their expense.
2. How to Initiate a Return
To start a return, please follow these steps:
1. Email us at [your support email] with your order number and reason for return.
2. Our team will review your request and respond within 2 business days.
3. Once approved, you will receive return instructions.
4. Securely pack the item(s) in their original packaging and ship them back to us.
⚠️ Please do not send items back without prior approval. Unapproved returns will not be processed.
3. Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit.
Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit.
Original shipping charges are non-refundable.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
∙ Approved returns will receive a partial refund issued to your original payment method.
∙ Refunds are processed within 10–14 business days after the return is approved.
∙ Please allow additional time for your bank or card issuer to post the refund to your account.
The partial refund amount will account for any restocking or handling fees, which will be communicated to you during the return approval process.
5. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [your support email] with:
∙ Your order number
∙ A description of the issue
∙ Clear photos of the item and packaging
We will make it right at no additional cost to you.
6. Order Cancellations
Orders can be cancelled within 24 hours of placement if they have not yet been processed or shipped. Please contact us immediately at [your support email] if you need to cancel.
Once an order has been shipped, it cannot be cancelled and must go through the standard return process.
Orders can be cancelled within 24 hours of placement if they have not yet been processed or shipped. Please contact us immediately at [your support email] if you need to cancel.
Once an order has been shipped, it cannot be cancelled and must go through the standard return process.
7. Contact Us
If you have any questions about our return and refund policy, please reach out to our customer support team:
∙ 📧 Email: [your support email]
∙ 🕐 Response Time: Within 2 business days